Frequently Asked Questions
Getting your quote is fast, accurate and easy.
Enter your addresses on our home page and click the 'get a quote' button. Complete the online quote form and get your free instant quote.
If you're happy with the quote, you can instantly book your move securely online. We accept Visa, Mastercard and Snapscan.
Alternatively, you can request contact and we'll call you back to discuss your move details.
Included in your quote:
-price includes all fuel, tolls and taxes
-Goods-in-transit insurance of up to R400,000 in the event of total loss (see Ts&Cs)
-TMT Guarantee: our promise to you that if we conclude that we are responsible for damaging any item or property, we'll fix or replace it, free of charge (see Ts&Cs)
-a bookings coordinator will help you plan your move to make sure everything goes smoothly on the day
-friendly expert movers who arrive on time
-reliable and clean truck
-furniture covered in protective packing blankets for transportation
-mattress sleeves to protect matresses and keep them clean
-furniture securely tied in vehicle for its protection
-disconnect/connect washing machine/dishwasher
-remove/reattach doors if needed to safely move furniture through
-optional extras such as box packing, protective wrapping, hoisting, dismantling-reassembly, and box delivery.
The quote for a move is based on the unique circumstances of the job. You can get a free, instant and accurate quote by completing our online quote form. If you're happy with the quote it's easy to book from there.
The quote on our website is all-inclusive.
Two Men and a Truck clients also benefit from Goods-in-Transit insurance and our one-of-a-kind TMT guarantee at no additional charge (See T's&C's).
We currently service the following areas:
*Cape Town and the Western Cape
*Johannesburg, greater Gauteng and surrounds
Currently, we unfortuantely do not offer moves in any other provinces, or between provinces.
Enter your addresses in our online quote form to find out instantly if we cover your area.
Our current service areas are as follows:
-within the Western Cape
-within Gauteng and surrounds
We do not currently do moves between provinces.
-mini moves of just a few items
-truck hire for film shoots and commercials
-special event transport and set up (expos, weddings etc)
-just moving items to or from your garage or within your home (no transport required)
-special moving services: box packing, protective wrapping, hoisting, dismantling-reassembly, box delivery.
Our optional special services include:
We will pack your boxes for you, either on the day of your move or the day before.
We will unpack your boxes for you in your new home.
Bubble wrapping / protective plastic wrapping
We will wrap your precious and fragile items to protect them from damage during transport.
Dismantling / reassembly
We can dismantle and reassemble items that are too big to fit in the lift or stairs.
We use ropes to raise or lower items from the balcony that are too big to fit in the lift or stairs.
Box / moving products delivery
We can deliver boxes and other packing products to you before your move so that you can pack your own goods.
Box / moving products collection
Collect boxes and moving products from our Woodstock, Cape Town location before your move so that you can pack your own goods.
For prices of these special services please see the EXTRAS page of our online quote form on our website.
There will be two men on the flatbed truck. Please note that any item too heavy to be easily carried and loaded by two men will not be moved.
If you select the large closed truck option, there will be 3,4,5 or 6 men depending on the size of the move and the other moves scheduled for that day.
Please let your booking coordinators know if any item is particularly heavy and requires more than 2 men to easily carry and load it onto the truck.
- Be respectful and polite.
- Make sure furniture is ready to be moved and boxes are packed, sealed and ready before the team arrives.
- Make sure things are well organised and boxes are numbered so everything can be quickly and seamlessly moved onto the truck.
- Arrange for kids and pets to go to a relative or day care or keep them out of the way so they don't get stepped on.
- Treat the men to cool drinks and light snacks - moving is hard work!
- Tip them if you feel they have delivered excellent service.
- Show consideration to the next customer and help to make things progress as quickly as possible so the guys can be on time for the next customer.
- Don't ask them to do anything dangerous that may result in injury or damage.
- Don't ask them to work in a hazardous or unhealthy environment, such as on slippery floors or rooms with noxious fumes from fresh paint.
- Don't ask them to remove safety gear, such as shoes.
- Don't ask them to rearrange furniture in different configurations, if you did not specifically request this at least 48 hours before your move - the guys have another move to get to.
We offer two levels of protection for your goods:
1) Goods-in-transit Insurance up to a value of R400,000 in the event of total loss (fire, hijacking, accident)
2) TMT Guarantee
Our promise to you that if we conclude that we are responsible for damaging an item or property we will fix or replace it. We are the only moving company to provide such a guarantee to our customers. Free of charge. It’s a way for us to stand behind the work that we do. Please note with regard to our guarantee, we are self-insured, meaning we pay out of pocket for fixing and replacing items. As we damage so few items this is the most efficient way for us to provide this guarantee.
Should you require additional insurance please contact your household insurance provider.
It's vital that you read our T's&C's as not all types of goods and types of damage are covered by insurance.
For example, items wrapped in protective wrapping or items packed in boxes by anyone other than our staff aren't covered by insurance as we have no way of knowing whether the item was damaged before we arrived.
Please see our T's&C's to judge for yourself whether your protection is adequate and let us know if you have any questions.